Frequently asked questions
Answers on ordering, shipping, documentation and returns. For anything else, email info@glpsciences.com.
Ordering and payment
Who can order from GLP Sciences?
Our products are supplied for in-vitro laboratory research use only. You must be at least 18 and able to enter into a binding contract, and by ordering you confirm that you will use each product only for lawful laboratory research. We may ask you to confirm your organization or the intended research use before we accept or ship an order.
How does ordering work?
Add items to your cart and check out. Placing an order is an offer to buy; a contract is formed only when we confirm your order, normally by email. Prices are shown in U.S. dollars and do not include shipping or any applicable taxes.
How do I pay?
We send payment instructions with your order confirmation or invoice and state the payment methods we accept at that time. Orders are prepared for shipment after payment has been received and cleared. You are responsible for any bank, wire or transfer charges you incur.
Can I cancel or change an order?
You can cancel for a full refund at any time before it ships. Email info@glpsciences.com with your order number as soon as possible. We can change a shipping address only if the order has not yet shipped. Once an order has shipped it can no longer be canceled.
Shipping
Where do you ship?
We ship to addresses within the United States, from Spring Hill, Florida. We do not deliver to P.O. boxes or freight forwarders unless we have agreed to it in writing, and we may decline any destination or recipient at our discretion.
When will my order ship?
Orders usually ship within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Processing can take longer while we wait for payment, verification or additional information from you.
How do I track my package?
We email you a tracking number when your order ships. Tracking can take up to 24 hours after shipment to show activity on the carrier's website. Delivery times depend on the carrier and your location and are estimates, not guarantees.
What should I do when my package arrives?
Inspect the package on arrival and make sure someone is available to receive and properly store it. Store the contents as directed on the product label and certificate of analysis. A carrier may require a signature at delivery.
Products and COAs
What are your products for?
Everything we sell is supplied for in-vitro laboratory research use only. Our products are not drugs, dietary supplements, foods, cosmetics or medical devices, and they are not intended for use in or on humans or animals. We do not provide guidance on the use of any product in people or animals.
What is a certificate of analysis?
A certificate of analysis (COA) describes the specific lot named on it and the tests performed on that lot on the date shown. Results can vary between lots, so match the catalog and lot numbers on your label to the certificate. You can browse certificates on our Certificates of Analysis page.
Are the product photos exact?
Product photographs are illustrative, and labels and packaging may change. Specifications may be updated as methods or suppliers change, so refer to the label and certificate for the lot you receive.
Do you provide safety or handling information?
Please read the product label and any safety data supplied with your order before opening a package. You are responsible for the safe handling, storage, use and disposal of everything you buy from us, and for complying with the laws, regulations and institutional requirements that apply to you.
Returns and support
My order arrived damaged, incorrect or incomplete. What should I do?
Email info@glpsciences.com within 7 days of delivery with your order number, the catalog and lot numbers shown on the label, and clear photographs of the item, the label and the outer packaging. If we confirm the problem, we will send a replacement or refund the affected item, at our choice.
Can I return a product?
Not without prior written authorization. If you believe a return is warranted, contact us within 7 days of delivery. If we authorize it, we will give you a return authorization number and instructions. Only sealed, unopened product in its original packaging, with the label and tamper evidence intact, will be accepted. Opened or used products cannot be returned, refunded or exchanged.
How are refunds issued?
Approved refunds go back to the original method of payment, or by the same offline method you used, such as a bank transfer, within 10 business days after we approve the refund. Your bank or payment provider may need additional time to post the credit.
How do I contact you?
Email info@glpsciences.com and include your order number if you have one. We are based in Spring Hill, Florida. We cannot answer questions about using our products in people or animals.